Patient care goes far beyond statistics and treatment regimens. The most successful nurses connect with those under their care at an emotional and cultural level as well. Anna-Michele Taylor makes such connections every day in the Intensive Care Unit at St. David’s Medical Center.
“My favorite patient experience stories are when we are able to do things for patients that are ‘outside of the box,’ such as making sure that a sick woman gets to hold her newborn (even while in the ICU) for the first time and seeing the pure joy on her face as she reaches out for her baby,” Taylor says. “Every day with a patient can be fulfilling and meaningful.”
Taylor is known as a team-builder in the ICU at St. David’s Medical Center. As a palliative care nurse, she helps patients and families understand the patient’s condition and treatment plans. To keep continuity of care, Taylor ensures that patients’ wishes are known and followed throughout their time at St. David’s.
This empathy comes naturally to Taylor, whose mom is also a nurse. “I always saw her as a hero,” she says. “She seemed so smart and caring, a perfect role model for nursing. Growing up and seeing how she helped people and made a difference in people’s lives made a lasting impression on me.”
And though Taylor reacted with “complete shock and wonderment” at her recognition, she is quick to point out that she is doing what all nurses strive to do. “I work with so many nurses who deserve this recognition and do the most amazing things every day.”